Thanks for being part of the 3rd Annual Malls of the Future Summit!
Here are the session recordings and presentation slides if you missed them or for you to view again and take notes.
You can view the full photo gallery at the bottom of the page.
We hope to see you again next year.
Dates: 24 & 25 March, 2026 | Location: Pullman Melbourne, Albert Park
Kirrily Lord, Group Director, Customer & Asset Management, Vicinity Centres
Geoff Anson, Group Communication General Manager
David Peacock, Head of Visa Consulting & Analytics, Australia, New Zealand and South Pacific
Karen Skinner, Group General Manager, Customer and Destinations
Lachlan Monfries, General Manager, Asset Management
Ben Allman, Regional VP, Broadsign APAC
Wayne Goss, Senior Director, Cloud Security APAC, Motorola
Ben Allman, Regional VP, Broadsign APAC
Wayne Goss, Senior Director, Cloud Security APAC, Motorola
At LeaseInfo, our mission is simple: revolutionise productivity through technology for real estate professionals.
Our innovative team has a wealth of experience building efficient tools, including leasing database platforms, that allow clients to uncover insights and accelerate decision-making.
Learn more at leaseinfo.digital
ARA Fire & Security offers comprehensive service, design & installation for commercial, industrial & mining businesses across regional and metropolitan Australia and New Zealand. We are dedicated to providing tailored, turn-key fire protection and electronic security solutions that keep you safe.
Offering clients in every part of Australia and New Zealand a full turnkey service – from concept and design, through to development, installation, service, support, and maintenance – the ARA team complements each project with a 24-hour, 7 day a week National Help Desk.
ARA. Here for you. Here for good.
Learn more:
Komo is an enterprise SaaS platform that helps marketers create gamified activations that capture attention and drive loyalty wherever customers are. With a vast library of games, content, and promotions, activations launch in minutes, not months.
Komo enables personalized engagement at scale, helping brands boost engagement, capture customer data, and build lasting connections. For shopping centres and retailers, digital coupons, Mastercard rewards, and POS integrations seamlessly turn interactions into foot traffic and sales.
Trusted by world-leading brands, Komo drives a 538% engagement increase, slashes setup time, and has helped some brands achieve ROI beyond 17x.
Learn more at komo.tech.
Protecting Lives, Preserving the Planet
We do this by:
Microgrid Power invests in renewable energy installations at multi-tenanted commercial properties. Property owners can receive additional income and improved property capitalised value in the form of roof rental along with more competitive energy pricing for themselves and their tenants.
Microgrid Power provides a fully funded, fully managed solar energy system and embedded energy network solution we call a Solar Microgrid.
www.microgridpower.com.au
We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.
Our product portfolio includes a broad selection of interactive touchscreen displays from 7-65 inches, all-in-one touchscreen computers, OEM touchscreens and touchscreen controllers and touchscreen monitors. You’ve used our product or been helped by an Elo touchscreen in gaming machines, interactive kiosks, hospitality systems, point-of-sale terminals, wayfinder displays, interactive retail displays and transportation applications just to name a few!
We are large enough to be global, yet focused enough to deliver personalized support. We live by the philosophy “There is nothing more important than our customers.” Our goal is to help you do your job better, spend less time doing it and become your favorite touchscreen supplier by delivering on our promises. We measure our success based on your satisfaction. We want you to be an Elo customer for life.
Hawk Print is excited to introduce Hawk Zero, a sustainability initiative helping Shopping Centre clients achieve Net Zero targets by eliminating the environmental impact of printing, signage, and hoarding waste. In collaboration with Visionary Green, we offer a closed-loop recycling program designed to divert tonnes of waste annually from landfills. The approved PVC-free vinyl signage is upcycled into eco-friendly G-Board. Each G-Board is made from 7kg of vinyl waste, 700 plastic bags, and 200 cartons. This innovative material replaces traditional hoarding and construction materials and can be reused or remanufactured, creating a circular economy. Not only ESG-friendly but also carbon-negative.
We provide actionable insights from video data through the perfect combination of your cameras and sensors and our open platform software and analytics — always with a responsible mindset and a people-first approach.
TOMRA Collection is a leading innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world’s first reverse vending machine, we are now responsible for approximately 80,000 installations across more than 60 markets. From expert advice for reverse vending providers and new deposit return regions to engaging recycling experiences for end-users, you can rely on TOMRA for the best reverse vending machines for collecting aluminium cans and glass and plastic bottles for recycling.
For more information, please visit tomra.com.au
Fujifilm has invested significantly in developing Fujivision, a digital signage division, that integrates bespoke digital signage solutions specialising in multilocation retailers and enterprise customers.
We have a support and technical field network that reaches all touch points nationally. Our Fujivision solution already supports customers across retail, telco, restaurants, high fashion, real estate and petrol / convenience verticals.
For more information, please visit fujivision.myenquires.com.au
Verkada is the world’s largest cloud-based security platform provider, helping more than 20,000 organisations operate safer, smarter buildings. Designed with simplicity in mind, Verkada offers six product lines — video security cameras, door-based access control, environmental sensors, alarms, workplace and intercoms — that provide unparalleled visibility through a single cloud-based software platform.
verkada.com/au
Elevating the Customer Experience
Ace Parking, renowned for its innovative approach to parking management, has established itself as a leader in the Australian parking industry. With a history spanning over three decades, Ace Parking has been at the forefront of providing efficient, customer-focused parking solutions. Specialising in a range of services from consultation to car park management to state-of-the-art parking technology implementation, Ace Parking services shopping centres, commercial property and healthcare.
Ace Parking is dedicated to elevating the parking experience for its clients and customers alike, through reliability, responsive, and cutting-edge technology.
Learn more: aceparking.com.au
Entwined is an end-to-end digital signage agency. For over 15 years, we have been leading our industry and have proven our capabilities while working with some of the world’s most accomplished brands. We provide best-in-class solutions and a local, dedicated support team to ensure your investments keep working for you.
Learn more: entwined.com.au
Broadsign is a state-of-the-art automated in-store digital marketing platform that specializes in delivering digital ad-based messages, empowering Retailers to deliver engaging in-store experiences for shoppers. We help retail brands influence buyers by powering Out-of-Home screens delivering the brand’s message along their path-to-purchase decisions.
The Broadsign platform allows brands to deploy in-store digital media to enhance their journey, create add-to-cart moments, and improve continuity with their eCommerce offerings. Broadsign is used by many of the world’s largest retailers, enabling them to sell and manage campaigns and content with ease across their in-store screens, while seamlessly plugging into their broader in-store, on-site and off-site networks.
broadsign.com
www.visa.com.au
Wastech is an Australian design, engineering and manufacturing company
that services the waste management and resource recovery sectors across Australia and New Zealand.
Wastech’s extensive product range and end-to-end service offerings support a diverse range of businesses big and small, and governments local to federal, that are seeking technology-enabled solutions to effectively manage waste and resources and drive efficiency.
Committed to research and development, Wastech is at the cutting edge of engineering innovation.
wastech.com.au
Re-Solve is a boutique marketing agency. Our team of retail and property experts create bespoke 360° strategies meticulously designed to propel your business to new heights of success. Not only do we help build your community through creation of a sense of place, we deliver strong return on investment results with a proven track record of strong positive $ ROI results every time. Our team consists of specialists in retail design, marketing including digital and social media, creative, activations, technology and strategy. Whether you’re a small business owner, a large shopping centre landlord, or a property investment firm, Re-solve is your partner in growth.
www.re-solve.com.au
Scent Australia specialises in creating immersive scent experiences tailored to enhance environments and elevate brands. We offer a range of high-quality fragrance solutions designed for various spaces, including retail, hospitality, and corporate settings. Our expertise includes bespoke scenting strategies, advanced diffusion technologies, and exceptional customer service. With a focus on innovation and quality, we aim to transform spaces into memorable experiences through the power of scent. Whether you’re looking to captivate clients, create a welcoming atmosphere, or reinforce brand identity, Scent Australia delivers tailored solutions that resonate and leave a lasting impression.
www.scentaustralia.com.au
McCredie Group is a specialist construction and fit-out consultancy focused on the delivery of all facets of retail, commercial, hospitality and QSR projects throughout Australia and NZ.
Our Services can be tailored to suit any requirements and comprise:
We partner with many of the most respected International and Australian companies and brands. Many of our clients and partnerships have been long established and built on a reputation of integrity and professionalism. Our collective services are unique and flexible. We deliver on service, cost control and governance
www.mccredie.com.au
Since 1928 R&BS has been the industry leader in commercial and industrial roof repair and maintenance, providing water penetration solutions to businesses and organisations across Australia.
With offices in Brisbane, Sydney and Melbourne, we service the metro and regional areas of Queensland, New South Wales and Victoria. Thanks to our extensive knowledge and experience we’ve also successfully completed contracts throughout Australia and overseas.
Our experienced specialists provide you with all services relating to water penetration, for any building or facility. Our core expertise encompasses:
When you engage us, you can be assured of our absolute commitment to providing the best outcomes that are specifically tailored for your building or facility. Thanks to our long-standing client relationships, we have earned a reputation for quality, expertise and reliability.
To learn more about R&Bs, visit roofandbuildingservice.com.au
Securecorp is a leading national provider of Security, Electronics, Monitoring, Cleaning and Training services. First established in 1998 as a Victorian-based security and risk management business, Securecorp has since grown to a nation-wide group of companies delivering a full range of services including:
With offices across Australia, Securecorp today employs over 2,500 staff and has now expanded our services into New Zealand.
Across all entities and services, we are focused on quality management, innovation, professional development, and exceptional service delivery.
Our dedication to operational excellence is the driving force behind the continual development of in-house systems and implementation of innovative technologies to improve efficiencies, transparency, and accountability.
https://www.securecorp.com.au/
siteXcell is Australia’s leading property consulting and services firm specialising in the telecommunications sector.
The company acts exclusively for property owners and is committed to levelling the ‘playing field’ when negotiating with telecommunications carriers and infrastructure operators.
siteXcell’s end-to-end service offer covers the full spectrum of telco management requirements, from collecting carrier rents to handling mobile tower lease negotiations.
The Directors have over 90 years of combined experience in telecommunications-related transactions and installations.
With offices in Adelaide, Brisbane, Sydney, and Melbourne, siteXcell is proud to be Australia’s largest and most effective client advocate dealing with telecommunications carriers.
https://www.sitexcell.com.au/
BAI Communications is advancing Australia’s shared communications infrastructure for commercial real estate and shopping centres.
Our wireless connectivity solutions deliver robust coverage across retail precincts, ensuring seamless service throughout buildings and collaborate directly with the relevant mobile network operators (MNOs) for exceptional mobile reception.
As 5G grows, BAI leverages its global expertise to deliver the latest innovations so it can provide integrated digital experiences that elevate in-store shopping and keep customers coming back.
Backed by CPP Investments and AIMCo, BAI brings proven expertise and innovation to Australia’s digital transformation, enabling commercial and retail properties to meet modern connectivity demands.
baicommunications.com
At BSG Commercial, we take the pain out of the process and the weight off your shoulders. We’re experts in the commercial building sector and understand the complexities of commercial builds and retail renovation works, fit-outs and hoarding solutions.
Drawing on our years of experience and industry know-how, we provide bespoke, end-to-end commercial building, retail renovation and hoarding solutions with 24/7 support and flexibility.
bsgcommercial.com.au
Ace Parking offers smarter car park management, consulting and equipment expertise. Our services are highly effective and customisable to individual sites, unlocking the potential of your car park. We offer a large range of partnership options including, management, lease and license, BOOT scheme and joint venture business models.
Our services are complemented by the latest technology, equipment of the highest standard and a wealth of experience. Through increased efficiencies and smarter operations, Ace Parking helps each business maximise their efficiency and their returns.
Motorola Solutions is solving for safer. We build and connect technologies to help protect people, property, and places, enabling the collaboration between public safety agencies and enterprises that’s critical for a proactive approach to safety and security. Our fixed and mobile video, access control and software solutions help you find, analyze and share information so you can respond to events with speed and decisiveness to keep your people and property safe.
MA Services Group is an Integrated Service Company, providing security, cleaning, and maintenance services. We are focused on safeguarding your people, assets, and the integrity of your business. Using a flexible integrated approach, we provide innovative solutions using advanced technology delivered by the best people.
Founded in 2011 with a vision of providing high-performing customer-centric services, MA Services Group are everywhere you need us to be, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions, that deliver real benefits.
As a premier facility management company, we are 100% Australian-owned and have over 3500 professionals who collaborate closely with clients to customise solutions centred on safeguarding their operations and assets.
As a leader in creating transformative retail environments, Colour Theory brings unparalleled expertise in creating immersive public art, culture and commercial spaces for brands, agencies and artists to reimagine the future of malls. Our superpower is our agnostic approach; simply put, we are completely independent and help our partners source the most appropriate and best value technological and creative solution to answer their brief. This approach means we’re able to design content and experience programs for our clients sourced from across the growing immersive market, offering them flexible outcomes and demonstrable value.
You know how frustrating it is when shoppers circle the carpark endlessly, struggling to find a spot? Congested parking areas not only lead to driver frustration but also increase emissions and reduce overall customer satisfaction.
Parcsafe provides smart parking guidance and car counting solutions designed to streamline shopping centre parking operations. Our advanced systems help direct drivers to available spaces quickly, reducing congestion and improving traffic flow. By offering real-time occupancy data and intelligent car counting, shopping centres can enhance the customer experience while addressing sustainability concerns. With Parcsafe, you gain greater control over your parking facilities, ensuring efficiency and convenience for both operators and visitors.
SAPP International is a global leader in design-driven manufacturing, with sales offices in Australia, Hong Kong, China, Europe, and the US. With nearly 30 years of expertise, we’ve built a world-class portfolio and a team of over 500 professionals dedicated to delivering innovative retail solutions. Our state-of-the-art facilities in Dongguan, China, craft cutting-edge designs for renowned brands worldwide. Partnering with Tiliter, we’re transforming retail checkout technology by merging SAPP’s manufacturing excellence with Tiliter’s AI-powered computer vision. Together, we’re shaping the future of retail, creating seamless, next-generation experiences that redefine how malls and stores operate. Join us as we explore the Malls of Tomorrow.
Yardi is the global leader in real estate and investment management technology.
As the real estate industry transforms, and becomes more focused on user experience, the technology that underpins that experience is more important than ever.
Our connected solution supports every sector of real estate, including REITs, retail, industrial, office, logistics, data centres, corporate occupiers, build-to-rent and coworking. Providing a single source of data in a unified, cloud-based solution, we enable clients to drive portfolio success and maintain control and oversight. Using our technology, they improve their customer engagement, drive efficiency and create the ability to scale across their operations.
With data available in real-time on any desktop, tablet or mobile device, our clients can have complete visibility when it comes to accessing their information regardless of time or place, and know that the data they’re seeing is secure, up-to-date and accurate.
Learn more: www.yardi.com.au
Shopping Centre News stands as the foremost, most authoritative publication for the shopping centre industry in Australia and New Zealand, and now enjoys increasing exposure overseas in markets such as China and the US. Our subscribers include everyone from CEOs, marketing personnel and fund managers to retailers, architects and retail designers.
Daily and weekly news online makes shoppingcentrenews.com a must-visit as part of the morning routine for those who want to keep right across the latest developments and events in the world of retail and centre property, while the industry ‘bible’ Shopping Centre News magazine is printed five times a year with fascinating, in-depth features and important critical analysis written by known industry insiders and personalities.
In a world longing for connection, public spaces have a unique opportunity to be places where people come together so that they can connect, engage, interact, and experience the world around them.
Before they can do this, however, they need to be places where people feel welcome, safe, and happy.
Here at MK Illumination, we’re on a mission to combine festive and atmosphere lighting, tailor-made design, and use our decades of experience to build on the unique properties of spaces and transform them into vibrant hubs where community thrives, loyalty flourishes and memories are made.
Whatever the size or scale of your vision, our illuminated solutions can bring it to life.
mk-illumination.com
Sustainable Focus is a leading provider of unique, innovative and effective solutions designed to help businesses reduce operating costs, while becoming more energy efficient, environmentally responsible, and future-ready in the face of rising utility and equipment maintenance costs.
In this ever-changing environment, we understand that businesses face increasing pressure to promote sustainability in their operations – especially through their ESG principles. As such, we are dedicated to helping our clients not only identify inefficiencies, but also seize opportunities to enhance their sustainability credentials through sophisticated yet practical technologies that go beyond simple building management systems.
Our team of professionals brings a successful track record in providing tailored energy and facility management strategies that can significantly reduce operational and maintenance costs, while improving ESG metrics. Our comprehensive suite of services can integrate seamlessly into clients’ existing or planned operations, and can include demand management and response, general automation control systems, remote HVAC maintenance, embedded network billing, cloud-based reporting systems, and carbon certificate generation.
Driven by the desire to make a positive impact on the environment and create a more sustainable future, we are passionate about providing businesses with the best possible tools and solutions to enhance their operational efficiencies and cost savings, minimise their carbon footprint, and, by working within various carbon scheme boundaries, reap the maximum benefits of their investment.
From consulting to identify opportunities through to integrating our leading-edge technologies into your site and operations, we look forward to working with you to create a brighter outlook for your business and for the planet.
sustainablefocus.com.au
Chas Clarkson is a proud Australian-owned and run family business with 131 years of innovation and success. A creative agency which specialises in delivering holistic, turn-key experiences for corporate, retail and commercial clients, delivering joy, driving foot traffic and engaging the community.
Our awarding-winning Christmas and All-Year-Round experiences are narrative rich, interactive and place making.
Learn more: chasclarkson.com.au
Leading provider of Retail analytics, people counting systems, shopper tracking solutions, in-store audience measurement, WiFi / WiFi analytics and facial recognition solutions. Our solutions deliver a key insight into every element of retail store and shopping mall shopper activity, allowing organisations to make smarter decisions in order to acquire, convert and retain more customers.
Our solutions tie together leading-edge sensors, intelligent appliances, software, analytics’ and reporting solutions to enhance business performance. The result is higher returns on infrastructure, human resource , marketing investments and improved visitor-to-customer conversion rates.
Learn more: itoisolutions.com.au
The Australian Retailers Association (ARA) is the oldest, largest and most diverse national retail body. We represent a $420 billion sector that employs more than 1.4 million Australians and is the largest private sector employer in the country. As Australia’s peak retail body, representing more than 120,000 retail shop fronts and online stores, the ARA informs, advocates, educates, protects and unifies our independent, national and international retail community.
Learn more: https://www.retail.org.au/
At Cartology, we’re elevating retail out of home as you know it, harnessing the power of retail media and its core strengths to supercharge the Shopper network. As a leading Australian retail media business, we’re helping brands grow with targeted solutions and unique access to customers on the connected customer journey. Our suite of online, in-store and off-network advertising solutions reach real customers in the moments that matter most.
Brands can engage customers across over 520 shopping centres nationwide with a 100% digital retail out of home screen network. Through deep customer insights and unrivalled proximity, we create better experiences for customers and greater impact for partners.
For more information, please visit cartology.com.au
LeaseInfo is Australia’s only database aimed at bringing insights and transparency to the retail leasing market. Identify and compare more than 80,000 commercial leasing data across date ranges, frequency and location.
Our data, analytics, lease management systems and consultancy services offer unparalleled market insights to ensure you negotiate the best leasing deal. We have an all-inclusive agency approach to helping you manage your lease portfolio effectively.
Learn more about LeaseInfo: https://www.leaseinfo.com.au/
At CBRE we work in every dimension of commercial real estate. Our mission is to realise the potential in all the businesses and people we work with, so that together we can create the real estate solutions of the future.
We’re driven by the entrepreneurial spirit of our people and the diverse needs of our clients. From instilling confidence in investors today, to re-imagining property requirements for tomorrow, we thrive in complex and ever-changing environments.
With more than 200 years of experience, CBRE can offer thousands of possibilities through a single strategic advisor. With an unmatched Pacific network throughout New South Wales, Victoria, Queensland, Western Australia, South Australia, the Australian Capital Territory and New Zealand, we develop local market intelligence into measurable results for clients within or across all markets.
For more information, please visit cbre.com.au
Revolutionise your mall experience with MobileCorp, a leader in 5G wireless networking. Elevate your mall with intelligent, secure 5G solutions for pop-up stores, in-store experiences, digital signage, biometric and location analysis, augmented reality, and sensor networks. The arrival of 5G with its extra speed, bandwidth, and low latency unlocks a range of future-facing retail technologies and secure agile networking. MobileCorp is the 2023 Telstra Mobility Partner of the Year, and we look forward to bringing 5G innovation to the Mall of the Future.
For more information, please visit mobilecorp.com.au
Near, the global leader in privacy-led Data Intelligence, curates the world’s largest source of intelligence on People, Places, and Products. Near processes data from over 1.6 billion monthly users in 44 countries to empower Marketing and Operational Leaders to confidently reach, understand, and market to highly targeted audiences and optimize their business results. With offices in Los Angeles, San Francisco, Paris, Bangalore, Singapore, Sydney and Tokyo, Near serves major brands in retail, real estate, travel, tourism, CPG, restaurants, technology, marketing, and other industries.
For more information, please visit near.com
Founded in 2013, GapMaps is an Australian built and owned company that makes it easy for businesses to make better location decisions by integrating the latest socio demographic, economic, customer and competitor intel on one simple-to-use platform called GapMaps Live. GapMaps Live can be found in over 23 countries, with more than 500 clients across Fast Food, Cafe, Health/Medical, Fitness, Fuel, Childcare, Retail, Shopping Centres and many other sectors, using it every day to inform and implement their network strategies or tenant optimisation strategies. GapMaps is more than a software platform though. Our GapAdvisory experts – with deep expertise across most of our core sectors – help clients with more sophisticated engagements including, for example, detailed network strategy advisory and sales/cannibalisation estimation, tenant mix analysis for shopping centres or land use/floorspace mix recommendations in greenfield locations across most of the countries we are present in.